Building organizational resiliency Marsh UK provided pro bono support to the Marsh McLennan UK Charity Partner Ambitious about Autism (AaA). Valued at £23,000 the project supported the development of a business continuity and disaster recovery plan for the Treehouse School. The work Marsh provided has allowed AaA to develop skills to support the implementation of similar plans for each of their other education settings. Improving business resilience The Marsh team supported AaA staff in developing a robust and practical plan. The team also conducted workshops to teach the staff skills needed to maintain Case study: Financial services & crisis resilience the plan and replicate it at other education settings, giving the project a truly Marsh was engaged to assure, test and remediate group-wide crisis lasting impact. and resilience structures, processes and procedures to generate crisis readiness ahead of potential merger-induced vulnerabilities. Complexities in designing processes for a ‘combined company’ (i.e. two merged enterprises) centered on translating two different Global Risks Report organizational structures, cultures and leaders into a single approach to crisis management. This required a considered and The Global Risks Report 2022, published by the deliberate approach to stakeholder management. World Economic Forum in collaboration with Marsh Advisory solution: McLennan, examines how global divergence across multiple domains in the post-COVID-19 recovery • Live crisis support leading the Crisis Management Team threatens to widen disparities and aggravate from London societal fractures. • Coordinated international sites in terms of policy and guidance Drawing upon insights from over 950 experts and decision-makers worldwide, the 17th edition of the • Managed information and communications across the report unpacks some of the critical global tensions that Group, internationally may worsen the pandemic’s cascading impacts and complicate the coordination needed to tackle common • Reported situation updates and recommended courses of action challenges that include strengthening climate action, to the Board enhancing digital safety, restoring livelihoods and • Developed an interim crisis management playbook societal cohesion and managing competition in space. It concludes with reflections on enhancing national Client outcome: the client now has a crisis readiness plan and wider and organizational resilience, informed by lessons business resilience procedures. Marsh has also been retained from year two of the pandemic. to support the new combined company with continued crisis, resilience, cyber and BCDR consultancy. Overview Environment Social Governance Appendix 2022 ESG REPORT 61