standards in innovation for our clients Developing resilient health systems The Good Work Framework: A new business agenda for the future of work Many health systems were strained going into the COVID-19 pandemic, are even more strained as they come out of it, and The nature of work has been impacted by technological face the prospect of more shocks and stresses on the horizon. changes, demographic, social shifts and green transitioning. As companies navigate these trends and take stock of lessons Given the capacity crunch and related Our report, Life support: A people learned, there is a mounting urgency to redesign their people pressures, many health systems prescription for resilient health processes and work practices to create a new vision for the are in survival mode and may find it systems examines the massive future of work. difficult to contemplate actions beyond workforce challenge faced by acute-, immediate quick fixes. However, health primary-, and secondary-care systems need to shore up resilience for providers. With workforce burnout, Developed in collaboration with By creating and delivering on values, future risks. attrition and early retirement the World Economic Forum (WEF), organizations build human-centric aggravated by the pandemic, health The Good Work Framework: A new enterprises that are ready and able systems are struggling to clear care business agenda for the future of to institute anticipatory, agile backlogs, meet current demand work shares a framework of goals, transformation. and anticipate new expectations. metrics and target-setting that The Good Work Alliance website is an Three interlocking issues drive allows organizations to make good additional resource for standardized workforce fragility: work a reality. metrics and target setting guidelines • Capacity (baseline and surge) Objectives: that organizations can use to make, • Promote fairness in wages and track and report on the progress of • Connectivity (across the their Good Work journey. healthcare ecosystem) responsible use of technology • Culture (of resilience) • Provide flexibility and protection The report offers ways forward for • Deliver on health and well-being health systems, policy makers and • Drive diversity, equity and regulators in the near, mid, and long- inclusion (DEI) gains term to address people risks that will build resilience. • Foster employability and a learning culture Overview Environment Social Governance Appendix 2022 ESG REPORT 43