Although virtual visits and telehealth care aren’t new, utilization increased substantially during the pandemic—and has continued to trend upward. Virtual visits are a lower-cost way to deliver health care for providers, though the increase in utilization also comes with the need to share patient data with multiple providers. Health care data is highly sensitive and sharing it among providers can be a nuanced process. While each situation is unique, in general, any decreases in coordination of care can also increase costs. 2023 Benefits Trends: The evolving workplace 74