Our Code of Conduct A private and secure ethical hotline The Greater Good is the cornerstone of Marsh McLennan provides an external our culture of integrity. Available in 13 channel to allow colleagues and third languages, it underpins our values, parties to report violations or concerns ethical commitments and standards of regarding business ethics or compliance. business integrity and professionalism. It supports colleagues in making Colleagues can report anonymously decisions in situations where it may via the Ethics & Compliance Line, not be clear — or easy. a comprehensive and confidential The Greater Good covers a range of reporting tool hosted by an topics including anti-corruption, independent third party’s secure data privacy, conflicts of interest, servers that are not part of the Marsh trade sanctions, money laundering McLennan website or intranet. If a prevention and social responsibility. caller would like to speak a language All agents, subcontractors and other than English, live operators can suppliers must follow the same ask an interpreter to join the call to compliance regulations that our translate a wide variety of languages. directors, officers and other We also have an experienced colleagues are obligated to follow. internal investigations team that reviews colleague misconduct or negligence and may conduct an internal inquiry into allegations of wrongdoing. In cases where The Greater Good, our Code of Conduct, is based on these three principles: allegations are substantiated, Win with integrity. We compete vigorously and fairly. Work that might harm the reputation of the firm is colleagues may face remediation. simply not worth it. We keep lines of communication open and foster a supportive You are never alone. The only mistake you can make at our company is the mistake that you make alone. atmosphere to get the best results When in doubt, reach out. To your manager. To Compliance. To HR. To a colleague. We are all in this together. for our clients worldwide. Speak up. If something doesn’t feel right, speak up. You are not doing a service to anyone by keeping quiet. We communicate the whistleblower You have a right to raise concerns and, indeed, an obligation to do so. program through our onboarding training process and reference it in All company computers and mobile devices have a quick link to The Greater Good so colleagues may access it with many of our ongoing compliance a single click. In addition, our colleagues have access to Gigi, our chatbot, Frequently Asked Questions (FAQs), trainings. Colleagues can also easily Policies, and the Choose Your Path video series, all in one easy-to-remember website (integrity.mmc.com). find the information on Colleague Connect, our enterprise-wide intranet. Overview Environment Social Governance Appendix 2022 ESG REPORT 52